Privacy Policy

Effective Date: October 22, 2025
Website: https://solidrockfl.com/
Company: Solid Rock Construction Group. LLC (“Solid Rock,” “we,” “our,” or “us”)

1. Introduction

Solid Rock Construction Group, LLC. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or use our services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, mailing address, and other contact details.
Service Information: Details related to the services we provide, such as job site information, appointment details, and service history.
Payment Information: Billing address, payment method, and transaction details (processed securely through trusted payment processors).
Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URLs.
Communications: Records of phone calls, emails, text messages, and other correspondence with our team.

3. How We Use Your Information

We use your information to:

Provide and manage our services
Schedule and confirm appointments
Process payments and send billing updates
Respond to inquiries and provide customer support
Send notifications about service updates, reminders, or surveys
Improve our website and service quality
Comply with legal obligations

4. SMS Communications and Customer Opt-In

Solid Rock Construction Group, LLC. may send text message (SMS) notifications related to your service, such as:

Billing notifications
Appointment reminders
Dispatch and technician updates
Job completion surveys

Opt-In Process:
Solid Rock Construction Group, LLC. will collect verbal opt-ins from customers. Customers can opt in to receive SMS notifications either in person at our location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages.

Message Details:

Message and data rates may apply.
Message frequency may vary depending on service activity.
Customers can text HELP for support or STOP to unsubscribe at any time.
Customer phone numbers will not be shared with third parties for marketing or promotional purposes.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share information only in limited cases, such as:

With service providers who assist in business operations (e.g., payment processing, scheduling, or communication platforms)
When required by law or to protect our legal rights
To comply with court orders, legal processes, or government requests

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, analyze website usage, and enhance your experience. You can choose to disable cookies through your browser settings, but some parts of the website may not function properly as a result.

8. Your Privacy Rights

You have the right to:

Access, update, or correct your personal information
Withdraw consent or unsubscribe from communications
Request deletion of your personal information (where applicable)

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, privacy practices, or policies of those websites. Please review their policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Solid Rock Construction Group, LLC.
602 Cordova Drive
Bradenton, FL, 34209
Phone: 941-265-3247
Email: help@solidrockfl.com
Website: https://solidrockfl.com/