FrequentlyAsked Questions

Frequent Q & A

Absolutely. Some homeowners have even reduced their heating and cooling bills by as much as 50% by using higher efficiency equipment or other options.

Check your filter every month by comparing it to a new one. If it looks dirty, it is. Replace it. You can’t replace the filters too often but it really depends on how much you use your system, your local climate and other factors so the visual inspection is still the best way to tell if it’s time to change it. Clean filters make for a more efficient system than dirty, clogged ones so you’re actually keeping your heating and cooling bill lower by changing them regularly. Another thing to consider is that clean filters mean cleaner indoor air that you and your family are breathing.

Heating, Ventilating and Air Conditioning.

No. Air conditioning systems are programmed to cool and/or heat a certain number of square feet. When the registers, or doors, are closed, it disrupts the flow of air, and can cause the air conditioning to run inefficiently. Closed registers and doors means that your air conditioning will work harder, by turning on and off more frequently.

According to air conditioning manufacturers, 18 inches will allow enough room for the unit to function properly. To operate at their best, air conditioners and heat pumps need intake and exhaust air. Without enough ventilation, the outside unit could overheat, requiring service.

The temperature of your thermostat really depends on your preference, and what feels comfortable. Summertime thermostat temperatures are usually somewhere around 78-80 degrees, while winter time thermostat temperatures can run around 68-72 degrees. It’s best to keep your thermostat at a fairly level temperature. If you are leaving the house, don’t raise it more than 5 degrees beyond what you would normally set it at. Air conditioners that have to work overtime, turning on and off frequently, tend to need frequent service.

A heat pump is exactly what it sounds like, a device that pumps heat through your home to keep you and your family comfortably warm no matter what the temperature is outside. Although the heat pump is more cost effective, it’s worth noting that this technology is not new. In fact, heat pumps have been around for a very long time and are a proven technology with a distinguished service history of reliability and performance.

A heat pump is so much cheaper than some other methods of household heating because it uses refrigeration technology instead of fuel combustion to heat the air. Instead of trying to fight the cold outside, a heat pump actually uses it by extracting the chill from the frigid air and using it to create heat. That results in greater conversion efficiency which means less energy used to create the desired temperature and less energy means lower energy bills for you. Again this is not new technology but it is established and tens of thousands of homeowners just like you have benefited from it for many years.

Yes. One of the greatest benefits to owning a heat pump is that they can also act as your air-conditioning unit as well as a heater. It’s a complete temperature control system to ensure your maximum comfort.

We highly recommend purchasing the extended warranty, although the choice is completely up to the homeowners. Many manufacturers are offering 10 year warranties on the parts of the heating and cooling system, so buying an extended warranty with the company that installed your air conditioning ensures that any labor to replace the parts will be covered. Often, the cost of the labor to replace just one part would be more expensive than just having bought the warranty.

S.E.E.R. stands for “Seasonal Energy Efficiency Ratio.” It is the measurement of energy efficiency of an air conditioning system. Basically, you can liken it to the MPG of a car. The higher the number, the more efficient the air conditioning system. As of January 2006, all newly installed residential HVAC systems have to have a S.E.E.R. rating of 13 or higher.


  • Change or clean your furnace and air conditioner filters regularly to keep heating and cooling systems running efficiently. Clean filters means lower utility bills but it also means cleaner air for you and your family to breathe. For more information on indoor air quality, call us!
  • Dust can restrict airflow and stress the system. Filters can be washable or disposable. Measure the existing filter to make sure to buy a filter that fits properly. It is best to keep several filters on hand as replacements during the cooling season.
  • Check windows and doors to see if they need new weather-stripping or to be sealed.  Windows and doors tend to be some of the weakest points of energy efficiency in a home.
  • Get your furnace and air conditioner inspected every year.
  • Install “draft blockers” or gasket insulators behind light switches and electrical outlets.
  • Install window film for windows that you don’t open often, or that seem drafty.
  • Plant deciduous trees outside windows on the south side of your house to provide shade in summer and allow sunlight in winter.
  • Install ceiling fans to improve the efficiency of your heating and cooling systems.
  • Add attic insulation to increase the efficiency of both your furnace and air conditioner. The standard to reach “R30” for blown insulation.
  • Make sure draperies, furniture or rugs do not block vents. These vents should also be cleaned regularly with a vacuum or a broom.

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